Welcome to Cotswold Outdoor
Just as we meticulously design our outdoor gear to withstand the elements on your adventures, we’ve crafted shipping and returns processes that are straightforward, reliable, and built with your satisfaction in mind. Whether you’re planning a solo backpacking trip with one of our 1 Man Tents or a family camping adventure with our spacious 6+ Tents, we’re here to ensure your gear arrives safely and meets your expectations.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx | Faster delivery for essential gear |
| Free Shipping | 15-25 business days after shipment | FREE (orders over $50) | EMS | Budget-friendly option for non-urgent needs |
International Shipping Note
We ship globally with the exception of some Asian countries and remote areas. Customs fees and import duties are the responsibility of the customer and are not included in shipping costs.
Returns & Exchanges Policy
Quick Summary
We offer a 15-day return policy from the date you receive your items. Most products in new condition can be returned for a full refund or exchange, with important exceptions for safety and hygiene reasons.
Return & Exchange Timeframe
You have 15 days from the delivery date to initiate a return or exchange for most items. This gives you adequate time to inspect your gear and ensure it meets your adventure requirements.
Step-by-Step Return Process
Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return.
We’ll email you a Return Authorization Number and detailed instructions within 1-2 business days. Please do not ship items back without this authorization.
Securely pack the items in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.
Ship your return to our distribution center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Return Address:
Cotswold Outdoor
2786 Marcus Street
Birmingham, AL 35209, US
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days of receipt
- Your refund will be credited to your original payment method
- Shipping costs are non-refundable (except for defective items)
- You’ll receive an email confirmation when your refund is processed
Refund Timeframes by Payment Method
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your account |
Exchange Process
For exchanges:
- Follow the standard return process above
- Clearly indicate the item you want to exchange for in your return request
- We’ll ship your new item once we process your return
- Any price differences will be refunded or charged accordingly
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless defective:
- Food items (from our Food category)
- First Aid Kits with broken seals or used components
- Care & Proofing products that have been opened
- Items that have been used, damaged, or altered after delivery
- Products without original packaging and tags
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Cotswold Outdoor Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return:
– [Product Name], [Quantity], [Reason for Return]
– [Add additional items as needed]
Preferred Resolution: [Refund / Exchange for (specific product)]
Reason for Return: [Please provide details]
Please send me the return authorization and instructions.
Thank you,
[Your Full Name]
[Your Phone Number]
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange a replacement at no additional cost and provide a prepaid return label for the defective item.
Need Help?
Our outdoor enthusiast team is here to assist you with any shipping, returns, or exchanges.
Email: [email protected]
Address: Cotswold Outdoor, 2786 Marcus Street, Birmingham, AL 35209, US
Response Time: We typically respond within 1-2 business days.
Just as we stand behind the quality of our camping gear—from our durable 1 Man Tents to our spacious 6+ Tents collections, reliable Camp Kitchen equipment, and essential Backpacking gear—we stand behind our commitment to your satisfaction.
Happy trails and happy returns!